At KeepMkrisp.com, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Product Not Delivered: If you have not received your purchased product within the specified delivery time.
• Defective Product: If the product is found to be defective or damaged upon receipt.
• Not as Described: If the product received does not match the description provided on our website.
• Cancellation Before Shipment: If the order is canceled before it has been shipped.

2. Refund Request Timeline

To be eligible for a refund, you must submit a request within:

• 14 Days from the date of purchase for downloadable or digital goods.
• 30 Days from the date of receipt for physical products.

3. Non-Refundable Items

Certain products and services are not eligible for refunds, including:

• Custom or personalized products.
• Items on sale or marked as non-refundable at the time of purchase.
• Products that have been opened, used, or tampered with (for physical goods).
• Digital products once downloaded or accessed, unless they are defective.

4. Refund Process

To request a refund, please follow these steps:

1. Contact us at [info@keepmkrisp.com] with your order number and reason for the refund request.
2. Once your request is reviewed and approved, we will notify you via email.
3. Approved refunds will be processed to your original payment method within 5-10 business days.

5. Exchanges

We may offer exchanges for defective or damaged products. Please contact us at [insert support email] for more details on our exchange process.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund for a physical product, the cost of return shipping will be deducted from your refund.

7. Contact Information

If you have any questions or concerns regarding this refund policy, please contact us at:

• Email: info@keepmkrisp.com
• Phone: +91 7982034756